Contacting Us We are happy for you to contact us in person, over the phone
or by sending a letter or email.
Whenever we receive contact, we will be approachable,
friendly, considerate and treat you with courtesy and politeness. We treat
every client equally no matter what requirements you have and will always
listen to and understand the needs you have regarding our service.
Standards of Service Every client will be provided with the highest standard of
service for both care and support. With flexible working services, your
outcomes and expectations will always be met by our care.
New Ideas & Improvements We undertake services covering every aspect of our roles to
help improve our services. We welcome any comments you could make and
appreciate the feedback, as we can consider your views, give you feedback and
improve our service for the better.
Putting Things Right We want our service to be perfect first time for all clients
and if you are dissatisfied, we always look to put things right. If you have a
problem, you can always contact us straight away to resolve the issue or receive
details of our Complaints Procedure.
Equality & Diversity Every client and staff member has the right to live, work
and learn without any discrimination, harassment or bias. This is something we
always want to achieve and have equal opportunity policies and procedures that
are never discriminated.
